We have a 15-day return policy, which means you have 15 days after receiving your item to request a return meeting the conditions set below.
We ensure you will be satisfied with the quality of the products you order and we make sure to describe all items as accurately as possible through our product’s image and descriptions. However, if you're not happy with the item you receive, please contact with our Customer Support team via email address email@example.com to make a request.
Please send us an email with your order number in the subject line and attach in your mail your shipping label, or QR Code. For additional info on our return, refund policies see below!
To Start a Return/Refund Claim:
- Please read and understand our policy on returns and refunds in it's entirety, and how it will be applied to your situation.
- Email us at firstname.lastname@example.org stating you have read our policy and reason for return, and the reason for the return/refund request.
The package is lost /damaged during shipments.
- Any report of Arrived Damaged needs to be made within 48 hours of delivery. Any reports made after this time frame are subject to non-action on our part. Detailed photos must be provided, including photos of the packaging as it was received.
Design errors/wrong order/Bad quality: Completely incorrect design compared to information provided by customers on our site or blurry image/print.
- You could request a refund or a replacement within 15 business days of receiving your order. Any reports made after this time frame are subject to non-action on our part. Detailed photos must be provided.
We would like you to provide us: transaction ID, order ID, invoice ID, or the shipping label which can help us check your order and solve your issue quickly.
- Before making a purchase, please choose your items carefully as return postage is at the buyer's expense. Returned items must be in unused, saleable condition, brand new, in the original packaging with all tags attached.
- We also require you to send visual evidence of your products (photos or videos) to expedite the process. Once we receive your email and photograph we will contact you as soon as possible to advise how we will resolve the issue.
- In case of requests to order return/refund or reship, we have the right to accept or reject requests if it doesn't have a proper reason. Please notice, we will not take responsibility for any faulty which do not belong to us. In other words, if the items are not in their original condition, missing parts or damaged for reasons not due to our error, no refunds will be paid.
Please note: Do not send your item back to the manufacture.
Exceptions / non-returnable items
Personalized and/or Customized products (such as special orders or personalized items) are not returnable. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on gift cards.
-We only exchange items if they are damaged/faulty or if you received the wrong product or damaged in transit, we will of course replace the new item for you.
-We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to our address unless we authorize you to do so.
In addition, the time it may take for your exchanged will depending on where you live, product to reach you.
ITEMS RETURNED TO SENDER
After you make a purchase and complete your personal information out on our system, please recheck it carefully, especially your address. Because if the parcels tagged as the incorrect addresses, it will be returned to our warehouse. If you want to resend item, you have to pay for extra fee which is the shipping fee ($6)
In some cases, the local post or carriers will keep the parcel within 30 days, therefore, we highly recommend that you contact the local couriers for necessary corrections to your address.
If you recognize you have put the wrong/ incomplete address, kindly send us an email within 24 hours to let us know.
We do not take any action in the following cases:
Your delivery procedure was fail due to factors within your control (i.e. providing the incorrect/incomplete shipping address, not picking up the packages as requested, not being at home to receive the delivery.
In this case, we will not be responsible for any resends or refunds due to these reasons.
The only solution is that you must place a new order with your correct address. We may apply a discount of 5-20% for this new order.
Your item did not arrive due to exceptional circumstances outside the control of Our Shop (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
If you haven’t received a refund yet, first recheck your bank account again. Then contact your credit card company, it may take sometimes before your refund is .If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Azbettershop Support Team